Enterprise Communication Meets the World of Warcraft

I'm working on my Enterprise Virtual Worlds presentation and was filling in some detail on communication in game-oriented virtual worlds that I would like to share here as well. 

Enterprises are wise to look to gaming from time to time due to trends in:

• Outside-in technology: how consumer technologies such as blogs and wikis increasingly find their way into enterprises
• Emergent gameplay: the use of gaming technology in ways the original designer hadn't intended
• User experience lessons: UE improvements tend to filter from the competitive gaming market to generalized applications.  Gaming is an optional activity, so UE has to be at a high level when you want the users to pay you to use their systems rather than the other way around.

Communication is interesting to explore since the number of communication channels that enterprises use (and every information worker must now attend to) has increased a great deal over the past five years to include instant messaging, presence, websites, and blogs.  Getting enterprises used to the idea of "channels" and how to manage and select between them has taken some time and some pain.

I was quite impressed when all the methods of communication in World of Warcraft (which was released in November of 2003) are laid out. WoW communication is strikingly similar (and maybe more efficient) than enterprise communication technology in many areas.

It includes:

• Channels: Players can subscribe to communication channels such as /trade to receive ongoing chat on the channel, or unsubscribe.  Another example is in EVE Online, which has a "newbie" channel that can put new players in touch with others taking their first steps, but can be turned off once the player is more confident.
• Chat modes (IM): The variety of built-in IM modes goes beyond most enterprise IM implementations which rely on groups.  They are: /say (vacinity), /party (your group only), /guild (your broader community), /yell (all in larger region), /whisper (one person)
• Presence: Friends can be selected and you are made aware when they come online/offline, and location is displayed (a feature still on the cutting edge in the enterprise)
• Mail: Consists of normal mail, packages, and COD packages. The inbox is visited at WoW Postal Service facilities, which has the pleasant effect of isolating the player trying to accomplish objectives from the stream of email since they only check it periodically when they visit town.  Also, since email costs money to send (a few copper pieces), there is practically no spam
• Emotes: There are over 100 emotes such as /wave, /thank, /cheer, /dance, etc. It is amazing how fluid the use of emotes gets in the real game, such that they do not feel like a conscious effort to be funny, but rather a natural way of expressing oneself in group situations. 

-Craig Roth

(note: this entry is cross-posted from the KnowledgeForward blog)

Introducing Enterprise³

For some time now you've probably noticed our linking to a new sister blog titled Enterprise³. As we've grown from our original event of Portals, Content and Collaboration, our partners and participants have helped us to realize the unique combination of disciplines and expertise within an organization as they develop and manage a strategy for these unique tools in the enterprise. Now that we've established this corresponding blog we want to officially invite you to join us and subscribe to our feed as we shut down this PCC blog.

We’re welcoming you to our new service, Enterprise³. Companies are currently in the stage where they are releasing the second round of tools to be used in their enterprise. In the past, there has been a lot of confusion about the reasons for such functionality and this has often lead business leaders to move slowly or incorrectly as they invest and adopt in these new capabilities within their organizations. Therefore, this is a new stage in the evolution to the PCC community focused on in-depth perspective into the world of portals and collaboration within the enterprise.

As members of PCC we were focused on bringing you:

Seminars on scripted language
Workshops for developers
Intranet building 101
Out of box versus customized
Taxonomy for Taxonomists
Case Studies addressing technical failures

Now with our new focus of Enterprise³, our goal is to expand beyond these offerings and bring you:

Collaborative workshops for business users and developers
Seminars for business uses about IT agility
Business user ad customer driven portal project plans
Helping IT get ‘the buy in’ from upper business management for new tools
Social media hot topics like Second Life and Virtual Worlds seminars an dhow they apply to business users and business needs
Creating dynamic content
Aligning technology with business strategy
Portal user interface and design
Breaking the communication code between IT and business

As you've already seen, we've been building up the Enterprise³ blog with the same quality content that you find here. Beginning today, this will be our last post on this blog but you can join us on the Enterprise³ blog, where we hope you'll join us there and continue to actively participate as you have here. Thank you and we look forward to seeing you at Enterprise³.

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Yahoo in serious talks with Time Warner

Earlier in the year, we reported about the possibilities that Yahoo approached Time Warner to become partners with AOL instead of being bought by Microsoft. According to a post at EWeek, that’s exactly what’s going on today. They reported that in the Wall Street Journal, the two companies were considering merging, and Yahoo would be folded into the AOL sector of Time Warner.

According to the Mercury News in the Silicon Valley, these talks have lead to the extension of time in which Yahoo is accepting nominations before the annual shareholder meeting.

We're getting ready to launch a new blog that looks at the broader issues of Enterprise 2.0, add it to your RSS feed now as we get it ready for our official launch:http://enterprise-3.blogspot.com/

The Fear of the Unknown

At The Content Economy, they recently posted about the fear that accompanied emails when they first came into existence in enterprises. Back then, bosses feared that productivity would be lost when employees spent all day emailing their family and friends. But, now, we see a common oversaturation of emails. And we have to ask ourselves if that is the best way to communicate through out the enterprise.

So much of what we focus on in this blog could be a great alternative, such as: blogs, wikis, instant messaging, web conferencing and social software. These also bring up worries and concerns about improper use of these technologies. We ignore what these tools could be used for. As the Content Economy points out, what would have happened if bosses feared employees writing poems when the word processor first came out?

We're getting ready to launch a new blog that looks at the broader issues of Enterprise 2.0, add it to your RSS feed now as we get it ready for our official launch:http://enterprise-3.blogspot.com/

Sharepoint Gets an Upgrade

Today, Microsoft is expected to announce that their new software services Search Server 2008 Express and the Silverlight Blueprint for Sharepoint are now available. This news came from EWeek.

Search Server 2008 is a new free service that will be available to download. The new software will include a new set of capabilities to help businesses connect wide ranges of information. Silverlight combines the interactivity of Silverlight with the next generation web applications development platforms. Silverlight BluePrint is described as:

It includes sample applications that combine Silverlight and SharePoint, detailed guidance and proven best practices, and new rich business data visualizations and interactivity.

The registered number of SharePoint users is 2,250, with many more expected to have used this software in the corporations that utilize this software. SharePoint has also crossed the $1 billion profit mark.

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Eight Essential Components for Wiki Adoption

Earlier this week, Andrew McAfee and Dan Tapscott presented some of the key elements to adapting a wiki in the enterprise. Thy were summed up on this post at Wiki Patterns.

1. Tools are intuitive and easy to use – these are tools that are easy to use, this should be understood by the employees.
2. Tools are egalitarian and freeform – these tools are free to use and an outlet for work.
3. Borders seem appropriate to users – people will naturally understand the content that needs to be shared on the site, so the wealth of relevant information will be huge.
4. Patient and dedicated evangelists exist -- Experts are out there to help you easily adapt your wiki.
5. Effort has official and unofficial support from the top – Senior management will show their consideration by funding and understanding. Also, when they start contributing to the wiki.
6. Slack exists in the workweek -- Allow this time during the week for your employees to contribute to your wiki.
7. Top management accepts lateralization – Pure public content is being created by everyone, and it’s not edited first. It’s pure, whole valuable information being put out there for all your employees to gain a better understanding of work processes in your company.
8. There are lots of young people – This generation knows how to use the technology provided by the new age of internet and they won’t be afraid to use it. They’ll fully adopt the idea of the corporate wiki.

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Move over SharePoint, Google’s got a challenge

The New York Times posted a blog today about Google’s latest venture. It was announced yesterday that Google has unveiled their own version of Enterprise 2.0 software. With the announcement of Google Sites, Google has unveiled a tool that incorporates email, calendars, excels, documents and presentation software. What should Microsoft be the most worried about? It can be free of charge. And who is the brains behind this project? Joe Kraus, who was behind the website Excite which experienced its peak a few years ago, is the developer of this software.

The problem that Google might face when it comes to the technologies is that the information stored within the program is not on companies personal servers. The software also has limitations and is not as precise as SharePoint, but, since the application is free, many companies can overlook that.

I think Google is targeting little businesses. Huge corporations can afford that millions and millions of dollars it costs to finance Microsoft products. They probably already have SharePoint and are using the product effectively. However, for the millions of start ups and tiny companies that cannot pay the fees associated with keeping the Microsoft Suite up to date, this is a decent alternative. I think these programs will grow slowing into a developing marketplace.

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Enterprise Social Networking Goes Mobile

Tailored applications of Myspace and Facebook has been available on mobile phones like the iPhone, Blackberry, and Treo for months, but LinkedIn was still missing from the picture. The latest article on eWeek announces the launch of LinkedIn Mobile apps that is now available for the iPhone; versions for the Treo and Blackberry will soon follow.

What took LinkedIn so long to tap into mobile networking? Clearly, the majority of business executives live with their smartphones, and yet the social networking site tailored to the enterprise trailed Myspace and Facebook in the race to create mobile versions. The iPhone can no longer be considered a consumer gadget, but an enterprise mobile device. It’s making collaboration that much easier within organizations again…

There are a few things that come to mind when thinking about what is next for the enterprise in regards to mobile devices:

1. How long will it take for other enterprise apps to join the bandwagon and create tailored mobile versions?
2. How will this affect the usage of enterprise apps in the corporate office as more and more enterprise apps go mobile?

Access to information has been made that much simpler while on the go. This is an exciting time for enterprise 2.0…

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Need a new personal assistant?

There’s a new Web 2.0 tool that can now effectively help you get rid of all the clutter you have sitting around your desk. Remindo is a web 2.0 tool that can essentially become your personal assistant. It includes a variety of tools that will help you organize your work day.

The front page, which is called the work page, is customizable. You can change the layout to include whatever you want. Widgets are available; news feeds can be imported as well as other tools to help you organize your day.

The address book is kept up to date automatically, and you can also sort your contacts into groups and further organize it. The third tool the website mentions is messaging service. The mail service alleviates spam while also allowing you to send mail to however many people you choose at one time.

Check out Remindo’s blog here. Is this a tool you will use in the future? And if you’re already using it, let us know that you think about it.

We're getting ready to launch a new blog that looks at the broader issues of Enterprise 2.0, add it to your RSS feed now as we get it ready for our official launch:http://enterprise-3.blogspot.com/

Mobile Web 2.0 for the Enterprise

Nowadays it’s hard to turn off your blackberry for a split second, even while eating dinner with the family. This tells us that blackberries and mobile devices have become a popular commodity amongst business individuals. As enterprise executives spend less and less time in the office, how will Web 2.0 applications adapt to this? The latest post on the Open Gardens blog touches on the process of implementing Web 2.0 features on mobile devices.

According to Ajit Jaokar, Mobile Web 2.0 means “harnessing collective intelligence through restricted devices.” How does Web 2.0 work though? It works sort of like an iPod...You retrieve data from your mobile device through a web backbone, configuring the service through a PC. I think this diagram just about sums it up…

Mobile users are capable of retrieving simple data now, but when will executives be able to view the latest presentation on YouTube or Flickr accounts from their blackberries. We are still a long way from where we want to be in terms of mobile Web 2.0, but we are slowly getting there.

We're getting ready to launch a new blog that looks at the broader issues of Enterprise 2.0, add it to your RSS feed now as we get it ready for our official launch:

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The IMing Revolution

At Jimmahdigital.com, they wrote a recent post on instant messengers and their needed collaboration to stay in the game. Ten years ago, everyone used AIM. Over the years, a few more programs came along such as MSN, Yahoo and Google. The one problem most people have with the networks is that they can’t be combined. They all do the same thing, but no crossing of the networks. The reason for this is that originally each networked used a proprietary network that was closed.

So when Google came along, they started using Jabber, which is now the open protocol of XMPP. So this has motivated the networks to start banding together. Last month, Google Chat opened its doors and now collaborates with AIM. So, Yahoo, which is feeling pressure from many directions, is left standing and needs to join somewhere or it’ll get left behind.

Is all of this important for the enterprise? Communication is the key to making enterprise 2.0 works. So what if a company’s branch in Chicago uses AIM and the branch in Miami is using Yahoo? Well, there is potential that shows communication can soon be coming. It’s important that all of these software programs perform together, because as we’ve seen many times in the digital world, if you don’t keep up, it’s only a matter of months and you’re not in business anymore. Do you use the tools in a corporate setting? What’s your take on this?

The Big Chess Game: Microsoft and Yahoo

Yesterday, word came out that Yahoo went to the Securities and Exchange Commission and negotiated a severance package for all it’s employees who have a paid salary. The deal will be taken to the share holders, and then it will be voted on whether they want to cede to Microsoft. Since Yahoo is incorporated in Delaware, there are some laws that play into this. Yahoo legally cannot interfere with a vote by it’s share holders when they decide if they want to go to Microsoft.

The Deal Book at the New York Times lists several ways Yahoo can opt out of this situation, none of which are very easy.

1. Fight it out in a proxy contest – Yahoo can state that Microsoft is undervaluing it and aren’t willing to pay enough for it to sell. This would be very entertaining because the two companies would end up appealing to consumers by running a national ad war along with mass mailings to the share holders.
2. Severance and other change of control contracts – Just in case someone bought Yahoo!, employees then terminated would covered. However, this does not go into affect if you are fired by Yahoo.
3. 3rd Party Buyout -- Someone else can buy Yahoo! However, if more than one corporation was interested, the highest price is the winner.
4. Alliance or Acquisition -- The New York Times finds this to be the best option. This is when we look to AOL, however, this has been rumored for a while and nothing has panned out.
5. Crown Jewel Sale – Yahoo can sell a part of it’s company to make the buy less appealing.
6. Leveraged Recapitalization – Yahoo buys back stocks from the share holders at a premium price. This will be very expensive. Cost is not a problem for Yahoo, if they want the company, they will buy it. This will also make the whole thing more public than it already is. Share holders will know what is going on.

We don’t know the whole story to this point. Microsoft and Yahoo could be at the negotiating table right now. Whatever way this chess game ends, it’s been fun watching the ups and downs of two companies battling head to head to keep in the technology world.

We're getting ready to launch a new blog that looks at the broader issues of Enterprise 2.0, add it to your RSS feed now as we get it ready for our official launch:http://enterprise-3.blogspot.com/

Strive to make Enterprise 2.0 Fit, and It Can Make the Difference

Enterprise 2.0 presents a company with something new. And, as we know, organizations, just like humans, are not warm to new ways of working. So, that’s why many of today’s organizations are wondering why they need to learn about Enterprise 2.0 if they’re not going to use it. It’s simple, it’s the future. In this blog post by Bertrand Duperrin, he looks at the key factors that are essential to change when adapting enterprise 2.0 into an organization.

As he points out, organizations are built to repeat the same task endlessly. With this new software, we can work together and help each other adapting to tasks that are not usually repetitive.

The company’s intranet is usually one of the first things companies try to start with to adapt Enterprise 2.0. So they ask the experts whether they should adapt 1.0 web software or 2.0. Well, the answer truly is that the company has to find what works for them. This is usually a mix between 1.0 and 2.0.

Current organizations are built on a top down managerial model. The interaction that Enterprise 2.0 encourages makes the defined lines shift. As the next generation of workers enters the workplace, they will have a better idea of how the internet tools work. Collaboration between all can promote a fully successful Enterprise 2.0 atmosphere.

The last main topic Duperrin pulls on is brand and corporate culture. Your company has evolved over the years, and so has the way the business industry has been. It’s all about differentiation now, and that’s where you’re going to get the future talent to work for your company. Adapt to what is right for your company, and your talent will find you.

Look into the future, don’t be afraid to adapt to the coming revolution.

Enterprise Social Networking: It Has Value!

There is a constant battle sage brewing over the concept of including an enterprise social networking application within organizations. Top level executives have been arguing whether it has any real business value and IT departments claim it brings about too many security risks. As the new generation of young executives rise into power, social networking apps like Facebook, Plaxo, and Google will become increasingly popular collaboration tools in the enterprise.

I came across this article on ZdNet, which includes a thought from Harvard Business School professor Andrew McAfee. He explains why certain Enterprise tools are still not being accepted in organizations:

"We need to keep in mind that most E2.0 tools are new, and that their acceptance depends on shifts in perspective on the part of business leaders and decision makers, shifts for which the word ‘seismic’ might not be an overstatement. Enterprise 2.0 tools have no inherent respect for organizational boundaries, hierarchies, or job titles. They facilitate self-organization and emergent rather than imposed structure. They require line managers, compliance officers, and other stewards to trust that users will not deliberately or inadvertently use them inappropriately. They require these stewards to become comfortable with collaboration environments that “practice the philosophy of making it easy to correct mistakes, rather than making it difficult to make them” as Jimmy Wales has said. They require, in short, the re-examination and often the reversal of many longstanding assumptions and practices. It is not in the least disrespectful or contemptuous of today’s managers to say that it will take them some time to get used to this."

Out of all Web 2.0 tools, social networking still receives the most skepticism. In our previous post we discuss how companies like BEA have incorporated a Facebook-like social solution to ease collaboration and sharing of documents, and how Salesforce.com has launched its social networking platform Ideaforce to share ideas on product development. If companies like these can find value in enterprise networking, other businesses are missing out on its benefits. Clearly, organizations are slowly catching on, but not quick enough...

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Is bookmarking behind the Web 2.0 curve?

In a recent article at CNet, Gordon Haff ponders the subject of community book marking. He points out that there have really been no additions to this field since the start of the Enterprise 2.0 revolution. Yes, we have del.icio.us, but even that hasn’t changed format or updated recently. The parent company of del.icio.us is Yahoo!.

There is also no real social connection between people on the site. Yes, you can look at your friends’ bookmarked sites, but who takes much time to go through their websites? Another archaic feature to this is after things are bookmarked, you can’t rearrange them. Unless you bookmark a second time your page will forever be marked with the date you originally bookmarked it on. There is also the fact that one can only describe the webpage in so many words.

So where does that leave this application? It’s old fashioned and has failed to keep up with the Web 2.0 movement. Perhaps Microsoft, if it acquires Yahoo!, will remake del.icio.us into a more sophisticated business tool.
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Liquid Planner makes project management easy

In a recent post at ReadWrite Web, they introduce us to the tool Liquid Planner. This is a tool for project management that allows users to host projects and have access to them no matter where they are in the world, as long as they have an internet connection. The tool focuses on three main things: task management, project scheduling, and collaboration.

The task management feature allows users to view their tasks and prioritize them. There is a timeline function as well as folders that can be further divided into sub folders.

The project scheduling function gives realistic time lines of when projects can be done. The Probabilistic Search Engine uses things such as math functions, ranged estimates and automated tracking to give proper times lines of when projects can be realistically finished.

The collaboration feature is very impressive. For each task, there is a wiki function that allows users to communicate, not only employees but anyone who needs to be given access to the project. There is also a place for documents to be uploaded.

Don Dedge gives a review in this blog post:

Liquid Planner has focused on a couple areas that strike that balance. Most project planning tools require you to declare a "single point" starting date and end date. The reality is that most times you aren't certain about the end date. So, Liquid Planner lets you enter a date range like 6 to 8 weeks. As the project goes along you can refine your estimates. They manage uncertainty with what they call Probabilistic Planning.


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Let the Wars Begin

As fast as the news of the bid from Microsoft for Yahoo, so did the news that Yahoo! officially rejected the officer yesterday.

In this letter from Jerry Yang to his employees, he claims that the Yahoo! bid was unfair, and didn’t value what Yahoo! really was to the internet world. Here’s a part of the letter:

We believe Microsoft’s proposal substantially undervalues Yahoo! including our highly recognizable global brand, large worldwide audience, significant recent investments in advertising platforms, future growth prospects, our ability to generate free cash flow and our earnings potential as well as substantial unconsolidated investments (like alibaba and yahoo! Japan).

You deserve the credit for the tremendously valuable business we have built. all of us in management, as well as the members of the board, deeply appreciate and respect what you have done and continue to do in order to maintain and enhance yahoo!'s leadership position in the online world.

However, with all this said in his letter, there is word that there could be more layoffs in the future. In this article at the New York Times, Microsoft didn’t appreciate Yahoo!’s rejection of their bid and called it “unfortunate.” They want this deal, and are making indications that they’re not willing to stop until they have Yahoo! as their own. Sources also report that Microsoft would like to keep it friendly, and stay on good terms with Yahoo. In today’s New York Times, they state that stocks closed 2% higher yesterday at Yahoo because of the belief that Microsoft will increase the bid. The other thing speculated about the bid is that Microsoft will put an end date and have the offer expire.

I think the easiest way to take in this situation is to look at it from both sides. I’ll start with Yahoo. It’s understandable that Jerry Yang doesn’t want to sell his business. They are currently the leaders in many things on the internet, such as music, gaming, and personalized pages. They were the search engine to use a decade ago. However, they’ve fallen behind in the one thing they started out doing: the internet search. They can’t compete with Google in the search world. They’re also loosing money and laying off employees left and right.
Microsoft is clearly threatened by the surge of Google’s dominance in the Enterprise 2.0 world and their overall dominance of the internet market. Microsoft isn’t used to loosing when it comes to deals and world dominance on software. They buy Yahoo! and they have a whole new staff with knowledge that can help them attack Google and give them an official competitor.

However, Yahoo! does have other options. It’s come back into the news that they’ve resurrected talks to merge with AOL. I see no advantages into this. Although it’s probably not going to happen because its one last attempt to keep business going, two struggling companies in a desperate last minute merger has failure written all over it. Google has also offered to help out Yahoo! In this article, Yahoo would start running AdSense on its pages, but this would show that Yahoo! is defeated, because in a sense it’s working for its one true competitor. In a sense, Google will be the one winning everything here, they’ve gotten a signed letter of defeat from their relatively only major competitor. And they don’t have to worry about the biggest software vendor in the world starting to compete anytime soon in the majority of the realms they do work in.

I personally think Yahoo! did well by rejecting the first offer. They know Microsoft is serious about their bid. So, I believe that when Microsoft comes back with a higher bid price, Yahoo! should take it. Their business is suffering, they’ve lost dominance. I think giving in to Google is a bad idea and would kill all dignity this once powerful search engine has left. So, Yahoo!, let another big name company come in, buy and begin to watch what happens when the collaboration starts to take off for Microsoft and Yahoo!.

We're getting ready to launch a new blog that looks at the broader issues of Enterprise 2.0, add it to your RSS feed now as we get it ready for our official launch:http://enterprise-3.blogspot.com/

Why Internal Blogging Makes Sense

Ever wonder why it is beneficial for a company to maintain a blog? The truth of the matter is that organizations are just starting to warm up to the concepts of Web 2.0 technologies and do not see an attractive ROI just yet. I came across this slideshow by Benjamin Greenberg posted on Beth Kanter’s blog that highlights the purpose of having an internal blog, and it also gives us sort of an introductory training to its method. Folks, its 2008 already…Let’s start this year right. Enjoy!




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Tiinker….soon to replace your Digg?

In a new article at Read Write Webb, they discuss the new Australian application that will rate web pages for you. Contrary to what Google is looking to work toward and what Digg does, Tiinker results are completely generated by A-I technology.

According to the news articles you rate, it will show you other articles that interest you. After you rate items, your account (or cookie, no need to log in), will begin recognizing what your preferences are. Emails and feeds are available to your data generated based on the articles you enjoy. There is even a new taste function which will give you new articles on topics you might enjoy.

The content is generated to your interest, and no one else has an influence. This appeals to me, because I find information based on organic searches that are influenced by what is in the document. It could be a great supplement to my Google Reader. Do you think that this is a good way to go about bookmarking and reading new articles? Although it isn’t social, it can lead you to find more sites you personally think are interesting. Does this have room in this quickly evolving technological world?
We're getting ready to launch a new blog that looks at the broader issues of Enterprise 2.0, add it to your RSS feed now as we get it ready for our official launch:http://enterprise-3.blogspot.com/

The Forgotten Tool: Enterprise Mashups

Many times in this blog, we cover blogs and wikis as an important tool in order to create an Enterprise 2.0 environment in your workplace. In Ross Dawson’s recent post he points out not to forget one of the most important: the enterprise mashup. We must remember it’s definition in order to see the power it can hold as a tool in the enterprise:

Enterprise Mashup – A combination of different types of content or data, usually from different sources to create something new

When introduced to employees, they fully take the power. The employees can begin combining different tools such as sales, market research, transactions or other important data and keep it on the enterprise intranet. There is no need to have the IT department involved with many tools out there for the employee such as Yahoo Pipes, Microsoft’s Popfly and IBM’s QEDwiki or Lotus Mashups.

I think mashups will get your employees more involved in the adapting of the Enterprise 2.0 tools. It’s not like the wiki where they dump off a huge file for everyone to collaborate on. One employee may need to see the locations of the country that generate the most revenue for statistical purposes. So they create a mashup. Later, the sales team sees the hot areas and begins to research more in depth why these areas are hot spots. This could ultimately lead to seeing more opportunities for your company. It can also foster two key elements of the Enterprise 2.0 process: the tool (the Mashup) and collaboration. More collaboration means more productivity.

We're getting ready to launch a new blog that looks at the broader issues of Enterprise 2.0, add it to your RSS feed now as we get it ready for our official launch:
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